At Silk It Sweden, we are committed to providing products of the highest quality. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition

• The item must be in its original packaging

• Proof of purchase (receipt or order confirmation) is required

For hygiene and safety reasons, certain items (such as intimate or personal-use products) may not be eligible for return unless they are defective.

2. Refunds

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund

• If approved, your refund will be processed to your original payment method within [5–10 business days]

Shipping costs are non-refundable unless the item is faulty or incorrect.

3. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

5. Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with:

• Your order number

• Photos of the item and packaging

We will resolve the issue as quickly as possible.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

• Used or worn products

• Gift cards

• Final sale items (if applicable)

7. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again

• Contact your payment provider, as processing times may vary

• If the issue persists, contact us 

8. Contact Us

If you have any questions about returns or refunds, please contact us.

By making a purchase from Silk It Sweden, you agree to this Return & Refund Policy.