Silk It Sweden

FAQs

Everything you need to know about our silk, your order and your returns. Can't find your answer? Please contact us and we'll help.

Product

What are your products made from?

All Silk It products are made from 100% mulberry silk and finished with tonal SILK IT embroidery.

Why switch to silk?

Silk is smooth, so there is less friction against your hair and skin than with cotton. That is why silk pillowcases are loved for smoother hair in the morning, and a silk mask feels soft and gentle around your eyes.

Does the sleep mask block out light?

The wide, contoured cut and nose notch sit close to your face, so far less light gets in than with a flat mask. It is made for bright bedrooms, flights and daytime sleep.

Will the mask stay on while I sleep?

Yes. The adjustable strap gives a secure, comfortable fit whether you sleep on your back or your side.

Is the mask OK with lash extensions and makeup?

Silk is smooth, so it is gentle on sensitive skin and won't tug at lash extensions the way rougher fabrics can.

Which colours are available?

Black, Brown, Burgundy, Champagne and White. Masks, pillowcases and scrunchies come in matching colours, so you can build a set.

Does it come gift-boxed?

Every sleep mask arrives in a gift box with a Silk It tag. The Signature Bundle comes in our signature gift box with a pillowcase, a sleep mask and two scrunchies.

How do the free scrunchies work?

Choose Buy 2 or the Family pack on a sleep mask page and your free silk scrunchies are added to your cart automatically. They match your mask colour when that colour is in stock. Otherwise they come in White.

Where is Silk It from?

Silk It Sweden is a Swedish-owned brand, run from the United Arab Emirates. Our idea comes from the Swedish summer, when the sun barely sets and every Swede learns how to make their own darkness.

Ordering and shipping

Where do you ship?

We ship across the United Arab Emirates and to Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Kingdom and the United States.

How much is shipping?

Shipping is free once your order reaches a set amount, for example AED 400 in the UAE, US$80 in the United States and €70 in the EU. Smaller orders pay a flat fee, shown in your cart before you pay. See our shipping page for every country.

Where is my order?

As soon as your order ships, we email you a shipping confirmation with a tracking link. See Track your order.

Can I change my shipping address?

Please contact us as soon as possible with your order number. We can change the address until your order has shipped.

Returns

What is your return policy?

You can request a return within 14 days of receiving your order. Items must be unused, in their original condition and packaging, with proof of purchase. Read the full return and refund policy.

How do I return my order?

Please contact us with your order number and the item you would like to return. We'll reply with the next steps.

When will I get my refund?

Once your return is received and approved, your refund is made to your original payment method within 5–10 business days.

Care for your silk

How should I wash my silk?

Hand wash in cold water with a gentle, silk-friendly detergent. If you use a machine, choose a delicate cycle and place the silk in a laundry bag. Do not bleach.

How should I dry and iron it?

Lay flat or hang to air dry, away from direct sunlight. Iron on low heat if needed, preferably inside out.

Read the full care guide.